HE Duties in Consumer Protection Law (CMA)
With enforcement powers increasing under new legislation, compliance with consumer law is more urgent than ever. This workshop will help you understand what’s changing, what’s required, and how to prepare.
This workshop will help you: prepare for changes introduced by the Digital Markets, Competition and Consumers Act 2024. You’ll explore current consumer protection law, what constitutes fair and transparent policies, and how to assess your institutional compliance.
By the end, you’ll understand what must be published, what the CMA expects, and how to avoid reputational and regulatory risks.
About the workshop
What’s included
- Overview of current and future consumer protection legislation
- Implications of the DMCC Bill for HE providers
- Understanding OfS expectations for policy publication and fairness
- Risk identification and action planning
What’s not included
- Drafting or reviewing of consumer protection policies – available via individual consultancy
Who should attend
- Senior Management Decision Makers
- Registrar, Governor(s)
- Head of Student Support
- Senior Student Support Caseworker(s)
- Quality Manager
- HR Representatives
Why it matters
The CMA now has powers to apply civil penalties directly. Providers must act now to ensure policies and practices are not exposing them to legal or reputational harm.